MANAGED IT SUPPORT AND SOLUTIONS
A PROACTIVE APPROACH TO IT SUPPORT
You don’t want an IT support company that just fixes problems. You want a partner that will prevent them from happening.
Prevention is always better than a cure!
Disruptions are bad. They interrupt your staff. And kill productivity.
When you’re looking for a new IT support company to partner with, you need a proactive one that works hard to stop bad things from happening. So you and your staff are disrupted less.
We like to take a proactive approach to our work, which means we’re happy to work quietly in the background taking care of everything.
Watch this video to learn more…
Monitor - Alert - Resolve
Our 3 step process to providing reliable proactive IT support
Using specially designed software installed onto your computers we can monitor your computers for issues 24/7.
If an issue is found, the monitoring software will automatically raise an alert and create a ticket in our helpdesk.
Once a ticket is created, our team will remotely access the troublesome computer to investigate and resolve the issue.
Services We Provide
With our service desk & cloud based ticketing system, you are only a call, or email away from a friendly and fully qualified IT technician.
We provide a comprehensive suite of managed cyber security products and services to protect you and your staff, including anti-virus and firewalls.
Using advanced remote support software allows us to rapidly resolve 98% of issues we deal with, meaning your staff can get back to work quicker.
Our Managed Backup solution allows us remotely monitor your backups for any issues or failures. If an issue is detected a detailed report is sent to our helpdesk.
Using our special software we scan your network 24/7 and are instantly alerted to any threats and outages such as Malware infections, and internet dropouts.
Never worry about updates or security patches again, we install all recent updates on your devices daily. Patch Management is included with all support packages.